By Trish Fontanilla, VP of Community & Customer Experience at Vsnap
The group had a chance to do some landscaping, painting, and cleaning. And best of all (next to giving back to the community), there were plenty of cross-company teamwork moments like this one:
In total, TUGG volunteers contributed 5,000 hours and raised close to $200,000! At the afterparty, a portion of the money raised went to 3 non-profits (as voted by the attendees). The 6 non-profits that exhibited were:
- Build Boston
- BUILD’s mission is to use entrepreneurship to excite and propel disengaged, low-income students through high school to college success. (tie for the win in the returning organization category)
- Dream Big!
- Dream Big! helps low-income and homeless girls achieve their dreams by providing the basic items necessary to enable them to particiate in sports, physical activity, helping to lay the foundation for healthy, active lifestyles and quality learning experiences.
- Future Chefs
- Future Chefs prepares urban teens for quality work and life after high school by providing early employment and education opportunities in the restaurant industry, transferable skills training, and ongoing coaching and support.
- Latino STEM Alliance
- The Latino STEM Alliance strives to become the catalyst for transformation that will enable the United States to overcome the shortage of STEM professionals.
- Science From Scientists
- Science from Scientists strives to improve science and technology awareness in local middle school and late elementary students. (tie for the win in the returning organization category)
- YouthHarbors is designed to individually target and assist homeless high school students by helping them locate a safe home base that allows them to stay enrolled in HS. (winner for new organization category)
It was a truly inspirational day, and I’m so glad I had a chance to be a part of it and rep the Vsnap team.
Thank you to Roxbury Community College and President Valerie Roberson for hosting my group. And congrats to the TUGG team and all those involved!
by Trish Fontanilla, VP of Community & Customer Experience at Vsnap
Last week, Dave and I were in New York for the first NYC Customer Love Meetup
(inspired by February’s Customer Love Summit
). If you’ve been to or checked out the Boston Customer Love Meetup
, you know that these gatherings have a more intimate feel than the conference. The crowd is smaller, there are no presentations, and anyone can get up and share their story. What was so awesome about the NYC meetup, was that it took on both the customer and employee experience. People shared customer love stories, but they also talked about attracting the right team members, hiring them, and keeping them informed and happy too. Happy employees = happy customers. I had some really great conversations that evening, but I wanted to give some quick shout outs to:
I can’t get too detailed here because some of the info shared was specifically for the group, so I encourage you to reach out to the folks above if you’re interested in what they had to say.
- Jenny from Phone.com (and her east coast team that showed up), who shared that when hiring, they make sure to put “awesome” in the job description. Bringing on smart and trustworthy employees, it’s no wonder their reps don’t run off scripts!
- Steve from Chobani, for talking about how his company trickles down awesome customer stories to people that aren’t customer-facing. Great morale builder.
- Tracey from Foursquare, for sharing how she keeps her support team’s spirits up (includes a dedicated monitor that shows a live kitten cam) and how they’re experimenting with live chats with product managers. Tracey gets a gold star for bringing her whole team to the event! Inclusion is key.
- Sam from BarkBox, for sharing a story about how a customer circled back to BB employees after receiving exceptional customer service. They’ve got some amazing relationships building in that community.
for sponsoring the event, food, and drinks.
Bitly for hosting (with special shout outs to Julia, Kate, and Samantha).
(First shot taken by Laura Horak; Second shot taken by Bitly)
by Trish Fontanilla, VP of Community & Customer Experience at Vsnap
October is one of our busiest times of the year, both in the office and outside of it. So what’s on the Vsnap
calendar? Check out these events:
Come out to our first Customer Love Meetup in NYC and connect with other professionals who believe that making customers feel special is the fastest path to growth. Think of it as an open mic for awesome customer experiences. Here’s a recap from: our Customer Love Summit
and from our last meetup in Boston
. Thank you to our gracious host Bit.ly
and our awesome sponsor HootSuite
. There are still a few spaces left and I’ll be there emceeing. Click here to RSVP!
New World Stages, New York, NY
BAPI is an invitation-only global leadership forum for executives, where leading companies like Salesforce.com, Birchbox, Runkeeper, Capital One, athenahealth, IBM and more will share their API strategies and best best practices. Dave McLaughlin, Vsnap’s CEO, will be in attendance. The next conference is in London November 13th. Click here to request an invite (NYC or London)!
It’s a block party for Boston’s tech scene! There’ll be drinks and local food, music, and art. Vsnap will be at the MassVentures table, so come say hello. Tickets start at $10 and 100% of attendee registration contributions will be used to support computing education in Massachusetts. Buy tickets!
Delight is a two-day conference for brands and professionals who care about making experiences people love. The speaker list is pretty amazing, from MailChimp to Zipcar, Disney to Intuit. I’ll be there for the Startup UX Workshop and the whole second day if you’d like to meet up. Quick tip - we know of someone selling their startup bundle ticket at a discount, so message me if you’re interested. Click here to buy tickets!
various locations in the Greater Boston area
Join over 1000 tech leaders at over 29 volunteer locations in Boston. There’ll be an indoor/outdoor block party at Empire Lounge following the big day of volunteering. I’ll be repping the Vsnap team and leading a project. Sign up your team here!
10/16 - 10/18FutureM 2013
at Hynes Convention Center, Boston, MA
10/15 - 10/31 BREW 2013
at various locations in Boston
Boston Region Entrepreneurship Week shines a spotlight on the entrepreneurial spirit in and around Boston. I suggest checking out the calendar for all the events (updated daily): BREW Calendar
at Burns & Levinson, Boston, MA
Large corporations are increasingly receptive to smaller startups with innovative products. But for the startup CEO, the enterprise sales process is an art unto itself. If you push too hard, you can over-commit your company and burn up precious runway during a buying process that seems to never end. On the other hand, if you don’t go down the enterprise road at all, you risk missing out on important, referenceable customers and valuable revenues. “Enterprise Sales for Startups” offers a focused panel discussion with subject matter experts, giving startups a set of simple best practices for succeeding on this high-stakes journey. Thank you to Burns & Levinson for hosting and to Avison Young for sponsoring the event. Click here to RSVP!
You didn’t think we’d have an October meetup in NYC without doing one in Boston, did you? Shout out to Mobee
for hosting and Grasshopper
for providing food and drink. The Eventbrite just went live today. Click here to RSVP!
at Boston Convention Center, Boston, MA
Mix and mingle with the 128 startups that were finalists this year. Who will win a piece of that $1,000,000 prize money? Tickets start at $99.99 and the keynote speaker this year is George T. Whitesides
, CEO and President of Virgin Galactic
. Buy tickets!
Whew… that wore me out just typing. What events are you looking forward to?
By Dave McLaughlin, CEO & Co-Founder at Vsnap
We’ve written our first Salesforce.com app, which is being beta tested now. The purpose of this post is to share a little more detail, and to invite more sales teams to participate in the beta testing.
Our goals for this integration were to put quick, personal video messaging right into sales teams’ existing workflow, and to make it easier for you to track how using Vsnap impacts your Sales outcomes.
This initial integration is for companies that use the Enterprise or Unlimited versions of Salesforce.com. When you install the app, it puts a “Send a Vsnap” button into your Salesforce interface. The idea is that once you define when your team will send video messages, we want it to be easy for them to take that action.
Using the “Send a Vsnap” button opens your Vsnap recorder in a new browser window. We pre-populate the recipient email address, and we automatically store a copy of the vsnap url in the appropriate record on Salesforce. This allows anyone looking at that record to see the actual video message that was sent.
We intend to build on this initial app going forward. For example, we envision giving you the option to put more data back into the customer record, giving you even more measurability.
There are other opportunities too, which is why we’re excited to have lots of input from great teams – like yours! If you’d like your team to be part of the beta testing, please just email me at firstname.lastname@example.org. And if you don’t have a Vsnap premium account yet, no problem – we’ll just assign this feature to you on a trial basis. It’ll be a nice chance for us to work together and get to know each other.